When you book shared ride with us, you will be grouped with other travelers headed in the same direction, within the same timeframe. Depending on time of day, seasonality, and number of travelers, your shuttle may make a few stops along the way to pick up, or drop off, fellow passengers.
To the airport
CTS will automatically group you with other travelers nearby who are heading to the same airport. Because the number stops along the way can vary, you will be assigned a pickup time that is typically between 2 and 3 hours before your flight time. This helps us ensure that you arrive at the airport with time to spare before your flight.
On your day of travel, you will be assigned a scheduled pick up time that includes a 15-minute window. This means that your shuttle will arrive within 15 minutes of your scheduled pickup time.
Your driver will assist you with your luggage and move swiftly to the next destination. Your shuttle will drop you off at the departures area of your airline terminal.
From the airport
Upon arrival at your destination, proceed to baggage claim to pick up your luggage first. You will receive a text message or mobile notification from us prompting you to check in for your ride. Once you check in, you will receive instructions on your mobile device guiding you to your pickup location within the terminal.